FAQ

How can I contact the client service?

You can contact our client service :
- By clicking on "Contact Us" or by email at: info@creationlilyrose.com 
- By phone by calling to our Canada base number 514.659.7673, Monday to Friday from 9 am to 5 pm.

What are the shipping delays? 

All our jewerlry are handcrafted and are conceived and shipped within 15 days for Quebec Orders. For Canada or International orders, it can go up to 25 days depending on the shipping destination. 

Is www.bijouxlilyrose.com a secure website?

Yes. The transmission of information on our site takes place in a secured context, using the Internet's protocols in force. Payment card numbers are not stored on www.bijouxlilyrose.com but on the secure site of our bank.

What is the confidentiality policy?

You may use www.bijouxlilyrose.com without depositing personal information. Nevertheless, when you make a purchase on our site, we collect the necessary data for the billing and delivery of your order: your name, address, email address, etc. The website www.bijouxlilyrose.com undertakes to disclose your contact information only to third parties involved in the progress of your order process: bank, delivery service, etc. We will only provide personal data in the event that we are legally obliged to do so, following the filing of a complaint, for example.

What is the shipping area of www.bijouxlilyrose.com ?

The website www.bijouxlilyrose.com delivers all over the world. Delivery in most countries is based on DDP (Delivery Duty Paid): all taxes relating to the importation of goods, customs and other local taxes are included in the purchase price. We are able to deliver many other countries on the basis of DDU (Delivery Duty Unpaid): the recipient will be responsible for paying any import or local tax on his order.

What is the return policy for www.bijouxlilyrose.com?

You have the ability to return any product ordered on our site within 15 days from the date of delivery, in its original condition and packaging, and accompanied by its invoice. If a label is attached to a jewelry, it must not be removed otherwise the refund cannot be made. We accept to exchange the jewelry for an equivalent value piece, but we have a no refund policy.

To request an exchange, please send an email to info@creationlilyrose.com. Any purchase made on our online store can not be exchanged or refunded in our points of sale.